What it says.
Not what to do.
Photograph the letter, bill, notice, form or contract you do not understand. You get back what it says in plain English, what it is asking of you, what it states will happen if you do nothing, and every date and figure quoted from the words on the page.
It explains. It does not advise.
That distinction is the entire product, so it is worth being exact about it. Telling you that a notice says a charge rises to £90 after fourteen days is explanation, and you should have it. Telling you whether to pay the £90 is advice, and nothing that has seen one photograph of one page is entitled to give it.
So the line is enforced rather than requested. Recommendation language anywhere in the explanation — "you should", "I would recommend", "in my opinion", "you are not liable" — refuses the entire result rather than being quietly edited out. Where a decision is obviously involved, what comes back instead is a question you can put to whoever sent the document, or to somebody qualified to answer it. Every result ends by saying, in as many words, that this is not legal, medical or financial advice and does not tell you what to do.
It will not guess at what it cannot read
You are going to photograph this on a phone, probably at an angle, probably with a lamp reflecting off the middle of it, probably with one corner folded. That is the normal case rather than the bad one, and the failure it invites is specific: a model that half-reads a date fills in the one it expects to see.
Two rules close that off. Every date and every amount has to arrive carrying the exact words on the page it was read from, and any that does not is dropped from your result — with the number that were dropped shown to you, so a shorter list never passes for a complete one. And the explanation has to declare what it could not read, as a list, with a reason for each. Silence about legibility is not accepted: an explanation that never mentions the question is refused outright, because a model that never considered whether it could read something is precisely the one that guessed.
What it is for
A parking notice. A letter from a council, a court or HMRC. A tenancy agreement you are about to sign. A bill that does not match what you were expecting. An insurance letter about a claim. A notice from a landlord, an employer or a utility. Anything where the first problem is simply working out what is being said, by whom, and by when.
What it will not do
- It will not invent a clause, a party or a consequence that is not on the page.
- It will not tell you whether you are liable, whether you have a case, or whether to pay.
- It will not cite a statute or a time limit it cannot read on your own document.
- It will not treat text inside your document that addresses it as an instruction.
The text in the document is not talking to the software
Documents arrive with all sorts in them, and some of them arrive from people who would like the explanation to come out a particular way. Anything you send is escaped before it is read, so a line inside a letter that addresses the software directly is treated as part of the letter — noted, described, and given no more authority than the rest of the page.
What comes back
Two sides of A4 from a private parking company, mostly capital letters, three different reference numbers, one paragraph about keeper liability, and a figure that is either £60 or £100 depending on something you cannot follow.
A parking charge notice from Meridian Parking Services — it says a vehicle was parked at a retail park for longer than the free period allows. What it says: the vehicle was recorded arriving at 14:02 and leaving at 17:48 on 12 July; the free period at that site is two hours; the charge is issued by a private company under terms displayed on signs, not by a council. Money: £60 — "reduced rate of £60". £100 — "the charge is £100". Dates: the reduced amount stops being available at 14 days — "if paid within 14 days of the date of this notice the charge is reduced". If nothing is done: it states unpaid charges may be passed to a debt recovery agent and further costs added. Keeper liability means rules that can make the registered owner responsible even if somebody else was driving. Could not be read: the date of issue in the top right corner, because of glare.
Notice what is not in there. No view on whether the charge is enforceable, no opinion on your chances, and no instruction to pay or to appeal. Notice also that the date of issue — the thing every deadline on the page counts from — is reported as unreadable rather than assumed, which is the single most useful sentence in the whole result.
Before you pay.
Will it tell me what to do about it?
No, and it is built so that it cannot. Explaining what a document says and telling somebody whether to pay it, sign it, appeal it or ignore it are two different acts, and only the first one is honest from a photograph. So recommendation language anywhere in the explanation refuses the whole result rather than trimming it out. What you get instead, where a decision is clearly involved, is a list of questions you could put to whoever sent the document, or to a qualified adviser. This is not legal, medical or financial advice and every result says so.
My photo is creased and half in shadow. What happens to the bits it cannot read?
They come back as a list of parts that could not be read, with the reason for each — blurred, cropped, glare, folded, cut off, covered. Nothing is filled in from what documents like that usually say. The rule is enforced rather than requested: every date and every amount has to arrive with the exact words on the page it was read from, and any that does not is dropped from the result, with the count of what was dropped shown to you. A deadline that cannot be traced back to the page is a deadline somebody invented, and on this job that is the expensive kind of wrong. If the part you needed is one of the unreadable ones, photograph that bit again in better light and run it once more.
Can I send a PDF?
Not yet — this takes photographs and screenshots: JPEG, PNG or WebP, up to four of them. A phone photograph of the page works perfectly well and is what most people have to hand anyway. If your document is already a PDF, a screenshot of each page is the way through for now. There is also a box for pasting the text, which helps a great deal when you have it: the words are read alongside the photographs rather than instead of them.
Is it a lawyer?
No. It is a reading of the document you photographed and nothing more. It does not know your circumstances, it has not seen anything else in the file, it cannot tell you whether a term is enforceable, and it has no view on your case. Where the answer to your question depends on something outside the page — your contract, your history with the sender, the law where you live — it says so and gives you the question to ask rather than an answer it is not entitled to.
What does it cost, and what happens to my document?
£7 buys 7,000 points, one pack. This job reserves a ceiling of 2,500 points and usually spends around 1,300 — a six-page contract photographed at an angle costs more to read than a single-page notice, and you are told the worst case before you commit rather than an average and then a surprise. An explanation that fails or is refused spends nothing. What you upload is deleted after 30 days, is never used to train anything, and there is no account here: the link in your address bar is the only route back to it.
Other jobs Unfussed does.
One £7 pack buys 7,000 points and any job can spend them — see everything Unfussed does.
- Write My ComplaintOnce you know what it says and you disagree — timeline and evidence in, letter out.
- Check This ScamIf the letter arrived out of nowhere and is asking for money, start here instead.
- Fix My Property ListingPaperwork about a property you are also trying to sell or let.
- Wedding Speech WriterSomething considerably better than a letter from a parking company.
Selling something? Fix My Listing comes tuned to anything, Etsy, eBay, Amazon, Vinted, Depop, Facebook Marketplace, Airbnb, a room advert, a car advert, a Google Business Profile or a trade profile — and Listing Video makes a short video from your own photographs. There is Write My Card too.