Bad service.
Good letter.
Tell us what happened and what you want. You get a calm, factual letter you can send today, plus what to attach and where it goes next if they say no.
Before you pay.
Will this actually get me a refund?
It writes you a calm, factual, ready-to-send letter and shows the escalation route if the business says no — it cannot make anyone pay you. Whether you get a refund depends on the business, your rights, and the evidence you hold, not on how the letter reads.
Do you know my legal rights?
It names the usual consumer route for the jurisdiction you give it — the retailer's own process, then the relevant ombudsman or scheme, then small claims — but rules and time limits change, and it says so rather than citing a law it is not certain of. This is drafting and information, not legal advice.
What if the company just ignores it?
The letter comes with an escalation route: what to send next, and roughly when, if the first one gets no answer. It will not chase the company for you — it hands you the next letter to send, not a promise that they will reply.
What if I am missing evidence?
You get a list of what to gather or attach before you send it — receipts, order numbers, dates, whatever the letter needs and you did not supply. Nothing in the letter is invented to cover a gap; missing facts are marked, not guessed.
What does it actually cost?
£7 buys 7,000 points, one pack. Write My Complaint has a ceiling of 2,000, so one payment covers this letter about three times over. It only spends what the letter actually costs, and a job that fails to generate spends nothing at all.
Other jobs Unfussed does.
One £7 pack buys 7,000 points and any of them can spend it — see all nineteen jobs.
- Fix My ListingPaste a product listing and get a scored report plus a paste-ready title, description and bullets.
- Wedding Speech WriterYour memories and tone in — a finished speech, cue cards and a shorter backup version out.
- Write My CardOccasion, recipient and one true detail in — a card message plus warmer and shorter versions out.
Selling something instead? Fix My Listing also comes tuned to Etsy, eBay, Amazon, Vinted, Depop, Facebook Marketplace, Airbnb, property, room adverts, cars, Google Business Profiles and trade profiles.
Three newer jobs: Listing Video turns five to twenty of your own photographs into a short walkthrough or walkaround, Check This Scam reads a message you were not expecting and tells you what is visible in it and what you can check for yourself, and Explain My Document puts a letter, bill or notice into plain English.