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Refunds.

A job that fails or is refused spends nothing. Your balance is only ever spent on a delivered result, so there is nothing to refund on a failure — the store credit simply stays on your balance.

Unspent store credit

You can ask for unspent store credit back within 14 days of buying it, and it is refunded to your original payment method. Email support@unfussed.me with the email you paid with, or the checkout link from your confirmation. After 14 days, unspent store credit remains usable but cannot be exchanged for money.

What is not refundable

Once store credit has been spent on a delivered result, that part is not refundable — we do not refund a completed job because you would have phrased it differently. If a result is wrong because you gave it the wrong material, a change is another run of the job, charged like any other run, out of the store credit already on your balance.

If something actually went wrong

If a job charged store credit but did not deliver a working result, or delivered something that does not match what its own page promised, tell us at support@unfussed.me and we will look at it. This is a judgement call handled by a person, not an automatic entitlement beyond the 14-day unspent-store credit window above.

Full terms: see Terms. How store credit and pricing work generally: see Pricing.

Appaya Ltd, registered in England & Wales, company number 16078943.